Support
At Cool Cat Casino, we understand that sometimes you need a helping hand. Our dedicated support team works around the clock to ensure your gaming experience remains smooth and enjoyable. Whether you have questions about your account, need assistance with transactions, or want guidance on gameplay, we're ready to assist.
Multiple Ways to Reach Us
Getting in touch couldn't be easier. Our friendly support representatives are available through various channels:
Phone Support:
- Toll-Free: 1-888-441-6693 (US players)
- International: 1-678-349-0349
Our phone lines are staffed 24/7, providing immediate assistance when you need it most. Most calls are answered within 2 minutes, so you won't be left waiting.
Email Support:
Our email team typically responds within 2-4 hours, providing detailed solutions to more complex inquiries.
Payment Assistance
Having trouble with deposits or withdrawals? Our payment specialists can guide you through all available options including Bankdraft, Click2Pay, MasterCard, Neteller, Quicktender, and Visa. Whether you prefer to play in USD, EUR, or GBP, we've got you covered with seamless transaction processing.
Bonus Inquiries
Confused about our welcome bonuses like the 1000% Sign Up Bonus with code "1000BONUSEXPLOSION"? Our team can explain the details, including how to maximize your $30 minimum deposit into a potential $1000 bonus with a 30x multiplier.
Technical Support
Running into issues with our Real Time Gaming software? Our technical team can help troubleshoot any problems, whether you're playing on desktop or mobile. From login difficulties to game loading issues, we provide clear, step-by-step guidance to get you back to playing quickly.
Comprehensive FAQ Section
Before reaching out, you might find your answer in our extensive FAQ section. We've compiled answers to the most common questions about:
- Account verification
- Responsible gaming tools
- Withdrawal processing times
- Game rules and strategies
- Promotional terms and conditions
Your Security Matters
Our support team follows strict security protocols to protect your personal information. We'll never ask for sensitive details like your password or full credit card number. All communications are encrypted and handled with the utmost confidentiality.
We Value Your Feedback
Beyond solving problems, our support team collects your feedback to improve our services. Your suggestions help us enhance the Cool Cat Casino experience for everyone. After each support interaction, you'll have the opportunity to rate your experience and provide comments.
Remember, we're not just here to fix issues—we're here to ensure your time at Cool Cat Casino is nothing short of purr-fect.